F.A.Q.

 How can I order a Catalog?

You can request a catalog through the Order a Catalog link located on the navigation bar to the left or you can email us at sales@protimesports.com.

How long will it take to ship my order?

If your order does not require printing we will make every effort to ship your order within 24 hours of receipt. We will notify you via email if there is a back order that will delay the shipment. Orders placed over the weekend will be shipped on Monday. League orders with printing will take 2-4 weeks to complete.

Can Protime Sports print my order?

Protime Sports is proud to offer a wide variety of quality printing services. Complete printing information and pricing is outlined in the Ordering & Printing link on the navigation bar to the left.

How will my order be packed when it is shipped to me?

Orders that are not numbered will be packed in bulk by style, color and size. Numbered league orders will be poly bagged and labeled by team set. Team sets can be individually boxed for an additional $2.00 per team set.

What shipping method do you use?

We utilize UPS for both ground and air shipments. UPS-Ground is 1-6 business days transit time, depending on your location.

 

Time in Transit for Standard UPS-Ground Shipping:

Pacific:  1 to 3 business days

Mountain: 3 to 4 business days

Central: 3 to 4 business days

Eastern: 5 to 6 business days

 

Are freight charges included in the prices?

All prices are F.O.B. Seattle, Washington. Freight charges are based on shipping destination, total weight and shipping method. A freight estimate can be provided by a Customer Service Representative (Call 1-800-575-1603); the actual freight will be billed at the time the order is shipped.

Are samples available?

Samples are available and will be billed at the individual item price. Samples in good condition may be returned using a valid return authorization number and will be access a 10% restocking fee.

What happens if I refuse a shipment?

If the order is printed the order will be returned to the customer and the account will be responsible for all outstanding charges including return freight. Unprinted merchandise will be returned to stock and the account will be charged for all freight and a 10% restocking fee. All future orders must be prepaid.

What is your return policy?

To confirm your order is complete, inspect all merchandise upon receipt. All claims and exchanges must be made within 10 days of receipt of order. Returned merchandise will not be accepted without prior authorization. A Return Authorization Number will be issued and must appear on all return address labels. Merchandise must be returned prepaid, COD will not be accepted. Custom made, used, soiled, damaged or printed merchandise cannot be returned. Defective merchandise must be returned according to the return policy for evaluation.  To request a Return Authorization Number (RA#) email sales@protimesports.com or call 1-800-575-1603.

What is Wickguard?

Wickgaurd performance technology is designed to pull moisture away from the body and create a vapor barrier that cools and provides additional comfort to athletes during rigorous sports activities. Wickguard’s moisture management properties wick perspiration away from the skin to the fabric’s surface where it can quickly evaporate.  You stay dryer, cooler and ready to play.

What are the washing instructions for my uniform?

Gentle cycle, machine wash, cold with like colors. Do not bleach. Tumble dry on low or line dry. Do not iron.

What size uniforms should I order for my team or league?

We have provided a size chart, sizing instructions and product specifications on each individual product page for each style. 

Do your uniforms have a warranty?

Although all merchandise is carefully inspected for defects before the product is shipped, Protime Sports will fully guarantee against all material and manufacturing defects. Defective merchandise will be immediately replaced at our expense.


If I have additional questions how do I reach Protime Sports?

If you have additional questions you can reach us at sales@protimesports.com or at 1-800-575-1603. Customer Service Representatives are available to assist you Monday thru Friday, 8:00am – 4:30pm Pacific Standard Time.

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