Frequently Asked Questions

We specialize in uniforms and team apparel for soccer, baseball, softball, basketball, volleyball, and more. If you're looking for custom teamwear, we’ve got you covered.

Club and League orders are carefully organized for easy distribution and may include:
• Team sorting and labeling
• Clearly marked boxes by team name or coach
• Optional inclusion of additional team equipment or accessories

Changes may be possible prior to production. Once production has started, changes or cancellations are not be available.

Please contact the Protime Sports team immediately if updates are needed.

Yes! Our CLUBID program allows you to fully customize your team’s uniforms — from colors and patterns to names, numbers, and sponsor logos.

Absolutely. We offer sizing kits to ensure your players get the right fit before placing your final order. Reach out to our team to request one.

We offer several printing options, including embroidery, heat transfer, and sublimation. Each method is selected based on the garment type, design complexity, and quantity needed.

There is no color limit for printing so the sky is the limit with design. We are only able to produce neon and metallic color for orders over 100 pieces.

The maximum number of colors for an embroidered logo is 8.

We prefer vector files such as AI, EPS, or PDF. High-resolution PNG or JPEG files may also work depending on the print method.

Yes! For embroidery, we use thread charts to closely match your brand colors. For printing, we can match most Pantone (PMS) colors.

Minimums depend on the method. Embroidery typically starts at 6 pieces. There is no minimum for printing but there is a $25.00 set up fee for custom art for orders under 20 pieces. There is a 15 piece order minimum for new sublimated designs. There is no minimum for reorders with any decoration style.

Production times vary by season and complexity but generally range from 2-4 weeks after artwork approval.

Yes, in many cases we can combine both decoration methods on one item, depending on the material and design.

Absolutely! We offer personalization options for both printing and embroidery, perfect for teams or organizations.

Yes, our printing and embroidery processes are designed to be long-lasting and withstand regular laundering.

All of our customization is done in-house in the Seattle, Washington, ensuring quality control and fast turnaround.

Yes! We keep your artwork on file for easy reorders. Just reference your previous order number.

Depending on the decoration method, there may be a setup or digitization fee for new designs. This is typically a one-time charge. There is a $40.00 digitizing charge for all new embroidery files. There is a $25.00 set up fee for printed custom logos under $25.00.

Digitizing is the process of converting your logo or artwork into a stitch file that can be read by an embroidery machine. It’s a crucial step to ensure accurate stitching. There is a $40.00 digitizing charge for all new embroidery files.

Yes! We provide a digital proof for your approval before we begin production. This ensures everything looks just right.

Yes, embroidery pricing is generally based on stitch count, which reflects the complexity and size of the design.

Absolutely. We can embroider on a wide range of apparel and accessories including hats, bags, polos, jackets, and more.

To ensure the best results, we only decorate garments and products we supply. This guarantees compatibility with our equipment and maintains the high-quality standards we're known for. We’re happy to help you find the perfect item from our wide selection!

Yes, each decoration method has size limitations. Logo sizes are based on your art, product type, size range and decoration method.

We are not able to remove decoration once it is applied. It’s important to review your proof carefully before production.

CLUBID is our in-house custom uniform program. We create one-of-a-kind designs using full sublimation printing and provide you with mockups and approval steps along the way.

Yes! We can incorporate your team logos, sponsor graphics, player names, and numbers. Our design team will work with you to ensure everything looks perfect.

Yes, we offer in-house embroidery, screen printing, heat press, and sublimation for all your customization needs.

Most orders ship directly from our headquarters and production facility in Seattle, Washington.

Our standard turnaround time is 2–4 weeks, depending on the time of year and order size. Rush options are available — contact us if you're on a tight schedule.

Yes. Rush production and expedited shipping options may be available depending on current production capacity and product availability.

Additional charges may apply. Please contact the Protime Sports team before placing your order if you have a specific in-hand date.

Yes. Protime Sports offers individual shipping directly to players, parents, coaches, and staff through custom online team stores.

Bulk team shipping options are also available for organizations looking to simplify distribution and reduce shipping costs.

Protime Sports primarily ships using UPS, FedEx, and LTL freight carriers depending on the size and destination of the order.

Yes. Once your order ships, we’ll provide tracking information so you can follow your delivery in real time.

Please inspect all deliveries upon arrival and contact Protime Sports within 5 business days if there are any missing, damaged, or incorrect items. Our team will work quickly to resolve the issue.

At this time, we primarily ship within the U.S. For international inquiries, please contact our team directly.

Yes. Local pickup may be available from our Seattle-area facility by appointment. Please contact our team to coordinate pickup details.

We accept all major credit cards, purchase orders (for approved accounts), and electronic bank transfers.

Yes. Custom orders typically require a deposit before production begins unless approved account terms are already established.

Applicable sales tax will be calculated at checkout based on the shipping destination unless a valid tax exemption certificate is provided.

Unused, non-decorated stock products may be eligible for return or exchange with prior authorization from Protime Sports.

Return requests must be made within 15 business days of delivery.

Because custom products are made specifically for your team or organization, custom items are generally non-returnable and non-refundable once production has begun.

This includes:
• Custom sublimated apparel
• Decorated garments
• Personalized items
• Items with names or numbers

Yes. All returns must be approved by the Protime Sports team before items are sent back.

Unauthorized returns will be refused.

Yes! We offer volume pricing for leagues, schools, and large clubs. Get in touch with our sales team to learn more.

Because team store products are custom made to order, orders placed through online stores generally cannot be canceled or changed once the store closes or production begins.

Of course! Our friendly customer service team is based in Seattle and ready to assist you. Call us at 1-800-575-1603 or fill out our form.

Yes, our in-house design team will help you through every step of the customization process — from concept to production-ready artwork.

Absolutely. We offer personalized order support, checklist tools, mockups, and pre-season planning to help make your life easier.

Protime Sports makes setting up a store seamless and easy. You will work with an Online Store Expert to curate your collection and you sit back let us do the work.

Absolutely, all online stores are specifically curated with your logos, in your colors and with your brand in mind.

Depending on the store specifics we can launch your store within 2-3 business days from art approval.

Of course, they can. This is one of the biggest advantages of an online store.

We love to keep your store current and fresh and we can add new products and logo for events, seasonal ordering or for an updated look.

Absolutely! This is the perfect opportunity to brand your team, club or organization. We will even help you design new logos to support your brand’s look.

Yes, our in-house design team will help you through every step of the customization process — from concept to production-ready artwork.

We do offer bulk discounts to organizations and schools. Reach out to a store expert for more information.

Organizations are asked to commit to an opening order of $1,000.00 in your initial ordering cycle.

There are no fees to set up or maintain your store. There is a $5.00 processing fee added to each order at check out.

Administrators can be granted access to order records, sales and fundraising on a store.