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FAQs
How do I set up a team store?
How do I set up a team store?
Protime Sports makes setting up a store seamless and easy. You will work with an Online Store Expert to curate your collection and you sit back let us do the work.
Can I customize the products with our team logo and colors?
Can I customize the products with our team logo and colors?
Absolutely, all online stores are specifically curated with your logos, in your colors and with your brand in mind.
What types of products can I include in the store?
What types of products can I include in the store?
We can share templates with you for your specific store needs and we offer a wide range of apparel with endless options. To name a few, you can look forward to seeing, tees, hoodies, polos, jackets, caps and beanies on your store. This is all in addition to uniforms and equipment.
How long does it take to launch the store?
How long does it take to launch the store?
Depending on the store specifics we can launch your store within 2-3 business days from art approval.
Can team members order individually?
Can team members order individually?
Of course, they can. This is one of the biggest advantages of an online store.
How are payments processed?
How are payments processed?
Protime Sports collects all payment through the online store so the organization is not responsible. As an alternative, we do also offer Prepaid Stores if organizations prefer the product is billed to them and funds are not collected at the time of the order.
Can I update or add new products later?
Can I update or add new products later?
We love to keep your store current and fresh and we can add new products and logo for events, seasonal ordering or for an updated look.
Can the store be branded to match our team’s identity?
Can the store be branded to match our team’s identity?
Absolutely! This is the perfect opportunity to brand your team, club or organization. We will even help you design new logos to support your brand’s look.
Do you offer discounts for schools or organizations?
Do you offer discounts for schools or organizations?
We do offer bulk discounts to organizations and schools. Reach out to a store expert for more information.
Do you offer bulk or corporate orders?
Do you offer bulk or corporate orders?
We do offer bulk and corporate orders. Reach out to a store expert for more information.
Is there a minimum order quantity?
Is there a minimum order quantity?
Organizations are asked to commit to an opening order of $1,000.00 in your initial ordering cycle.
Are there any fees to set up or maintain the online store?
Are there any fees to set up or maintain the online store?
There are no fees to set up or maintain your store. There is a $5.00 processing fee added to each order at check out.
Can I manage orders and track sales?
Can I manage orders and track sales?
Administrators can be granted access to order records, sales and fundraising on a store.
What happens if someone wants to return or exchange an item?
What happens if someone wants to return or exchange an item?
Returns and exchanges are handled through Protime Sports. We will accept any merchandise that is not customized or worn within 30 days of receiving the order. Custom product cannot be returned.
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